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July 17, 2025
CRM Featured Articles
Three Trends That Will Shape The Future of Customer Service
16 Jul 2025
Emerging technologies and evolving expectations will transform customer service over the next three years, Gartner predicts.
Viewpoints
Multiagent Systems: Taking Agentic AI to the Next Level
03 Mar 2025
Start with highly skilled human agents as you bring in multiagent AI systems. (Featured on SmartCustomerService.com.)