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July 16, 2025
CRM Featured Articles
Nearly Half the Desired Results from New Customer Service Technology Don't Materialize
15 Jul 2025
New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology`
Viewpoints
How Agentic AI Creates More Space for Human Connection in Sales
15 Jul 2025
Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.