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July 14, 2025

Viewpoints

Want to Unlock the True Value of Your Data? Try Applying Marie Kondo-Inspired Principles

Marie Kondo's philosophy shows us that "sparking joy" goes beyond physical objects and can revolutionize how organizations manage data.

Avoiding Buyer’s Regret in Customer Service Technology Purchases

Avoiding buyer's regret in customer service technology purchases is less about choosing the best product and more about aligning the buying process with clear business outcomes. (Featured on SmartCustomerService.com.)