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July 02, 2025

Viewpoints

From Case Deflection to Customer Obsession: Future-Proofing Your CX Manager Skillset

Today's contact centers managers need to broaden their abilities to adapt to a wider set of challenges. (Featured on SmartCustomerService.com.)

Case Studies

Brinks Homes in on Streamlined Customer Service with Cresta

The home security provider resolves 92 percent of calls on first contact.