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June 30, 2025

Viewpoints

ROI on Cloud Nine: Smooth ERP Transitions That Pay Off Big

Taking your ERP system to the cloud is more than just a technical upgrade—it is a chance to rethink how your teams work, how data flows, and how value gets measured.

The True Economics of Contact Center Analytics

Building in house often costs more than you think, but focusing on your core business and leveraging specialized solutions can help you achieve better results at a lower total cost. (Featured on SmartCustomerService.com.)