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December 10, 2008
CRM Featured Articles
Marketers Pounce on Social Networking, But Users Shy Away
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
Power to the SMB
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
The 9 Fatal Flaws of Business Intelligence
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
Want SaaS? Get Integration First!
Data integration barriers must become a thing of the past.
A Newsletter Employs New Tactics
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Feedback Is the Future
Contact center surveying is evolving into enterprise feedback management.