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June 23, 2025

Viewpoints

Secure Your Agentic AI Implementations Now

Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.

Better Health, Better Performance — How to Avoid Vicarious Burnout

To unlock dramatic gains in customer service performance, companies must prioritize the psychological well-being of their teams because healthy, resilient employees don't just avoid burnout, they drive better outcomes. (Featured on SmartCustomerService.com.)