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June 18, 2025

Viewpoints

Create a Thriving Knowledge Management Culture

Knowledge management adoption among customer service personnel requires proper staffing, communication, and recognition. (Featured on SmartCustomerService.com.)

CRM Video

Salesforce Connections 25 Keynotes - First Impressions from Industry Analysts and Influencers

Real-time reactions during the CRM Playaz watch party for the Salesforce Connections 25 keynotes, featuring commentary from Alan Berkson, Liz Miller, Jon Reed, Bonnie Tinder, Rebecca Wettemann, and CRM Playaz Paul Greenberg and Brent Leary.