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June 11, 2025

Viewpoints

Contact Center Scheduling—Practices that Separate the Best from the Rest

Behind every schedule are real people with real lives, serving real customers. (Featured on SmartCustomerService.com.)

CRM Video

PegaWorld 25 Opening Keynote - First Impressions from Industry Analysts and Influencers

Real time reactions during the CRM Playaz watch party for the opening keynote of PegaWorld 25, featuring commentary from industry analysts including Rebecca Wettemann, Adrian Swinscoe, Brian Sommer, Paul Greenberg, and Brent Leary.