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June 02, 2025

Viewpoints

Balancing the Needs of Your Multi-Generational Workforce

To support a multi-generational customer service workforce, organizations must implement flexible, real-time automation that addresses needs for work-life balance, mental health, professional development, and a cohesive, purpose-driven culture. (Featured on SmartCustomerService.com.)

Case Studies

TruStone Financial Reduces Call Volume with Eltropy

Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.