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December 08, 2008
CRM Featured Articles
No Leaders Yet in Gartner's Social Software Magic Quadrant
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
What Do Manufacturers Know about Manufacturing Customer Satisfaction?
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Makana Solutions Makes Plans
A new sales compensation management tool joins the Makana Motivator family of products.
They Aim to Please
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Maximum Savings, Optimum Service
Mastering the multi-sourced call center.
Banks are dropping like flies—or mating like bunnies.