CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 19, 2025

Viewpoints

Beyond Integration: How AI Transforms CRM-CCaaS Connections into Predictive Customer Journeys

AI is fundamentally changing how CRM data and contact center platforms work together, enabling organizations to predict customer needs rather than just react to them. (Featured on SmartCustomerService.com.)

The Pressure Is on for AI Agents, But Not at the Expense of CX

Don't cave to expectations for automation just for the sake of getting something in place. (Featured on SmartCustomerService.com.)