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May 12, 2025

Viewpoints

Unlocking the Power of Conversational Intelligence to Drive Business Growth

Conversational AI unlocks opportunities for businesses to drill into customer sentiment to increase sales, service, and marketing efforts. (Featured on SmartCustomerService.com.)

Move Beyond Resolution by Building Successful Customers

Customer service and support leaders should follow the Successful Customer Profile to ensure long-term relationships that drive revenue. (Featured on SmartCustomerService.com.)

Insight

AI Investment Grows While Contact Centers Wait for the ROI

Customer service leaders are optimistic about AI's self-service enablement, CCW Digital finds.