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April 16, 2025

Viewpoints

Agentic AI: the Value vs. the Buzz

Agentic AI is going to make it so much easier for contact centers to get things done. (Featured on SmartCustomerService.com.)

CRM Video

Will Tariffs and Trade Wars Disrupt AI in the Enterprise?

The only thing that has interrupted the non-stop AI talk has been tariffs and global trade war discussions. But can this do more than disrupt all the AI talk? Industry heavyweights Nicole France, Esteban Kolsky, Jon Reed, and Bob Stutz joined Brent Leary to spend a special few good minutes digging in a bit on how all the tariff/trade war talk could potentially effect AI's impact on the industry and its adoption in the enterprise.