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May 05, 2025

Viewpoints

CX Technology and Voice-of-Customer: A New Competitive Currency

Customer feedback is valuable, and companies that can harness it have a real CX advantage. (Featured on SmartCustomerService.com.)

CRM Video

AI Agents and the Cyborg Within: Redefining Customer Experience at Oracle

I spent a few good minutes with Oracle CX Senior Vice President Rob Pinkerton during Oracle Analyst Summit to learn more about Oracle's approach to incorporating agentic and generative artificial intelligence into the application stack and the role infrastructure plays in its long-term AI strategy to help customers discover and chart a successful AI path.