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April 30, 2025

Viewpoints

Unlocking CX Possibilities with Agentic AI

Agentic AI has tremendous potential in CRM settings, but organizations should still keep a human in the mix. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029. (Featured on SmartCustomerService.com.)