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April 21, 2025

Viewpoints

Balancing AI Compliance and Efficiency in Contact Centers

AI is enhancing contact center efficiency and service consistency, but leaders must navigate regulatory uncertainties to balance opportunities and risks, impacting customer experience and long-term business resilience. (Featured on SmartCustomerService.com.)

Case Studies

Sun State Hauls in Increased Sales Productivity with SugarCRM

Sugar Sell and sales-i help the truck dealership sell smarter and faster.