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April 14, 2025

Viewpoints

Revolutionizing Airline Customer Service with GenAI Simulated Training and AI Agents

Airlines can turn the challenges of peak travel season into opportunities by using generative AI simulators to rapidly train customer service reps and agentic AI to enhance service quality, streamline operations, and improve customer satisfaction. (Featured on SmartCustomerService.com.)

Insight

Prepare Now for GenAI Advances

Analysts expect generative AI's capabilities to expand in CRM.