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April 02, 2025

Viewpoints

Want Your Service and Support Agents to Sell? — Here’s How

Selling is a worthwhile effort, but don't forget that customer service is agents' primary function. (Featured on SmartCustomerService.com.)

CRM Across the Wire

VMR Eyes Huge Growth for AI Agents

Verified Market Research expects 38.5 percent CAGR for AI agents through 2032.