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March 31, 2025

Viewpoints

How Digital Micro Apps Can Be a Contact Center Growth Engine

Micro apps offer a way to handle growing call volume without increasing headcount. (Featured on SmartCustomerService.com.)

CRM Across the Wire

AI Virtual Assistants Market to Hit $2.45 Billion by 2030

Valuates Reports expects 16.5 percent growth for AI-powered virtual assistants, with voice interfaces as a major catalyst.