CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 26, 2025

Viewpoints

Have Your Agent Call My Agent? Not So Fast.

The age of machine customers is on the horizon, but more planning work has to be done. (Featured on SmartCustomerService.com.)

CRM Video

How Generative and Agentic AIs Work Together for Content and CX Orchestration

Coming on the heels of this year's Adobe Summit, the CRM Playaz were joined by Daniel Sheinberg, senior director of product management at Adobe, to discuss how new offerings like Agent Orchestrator and Adobe Brand Concierge, along with updates to Gen Studio and integrations with Workfront and Frame.io, are transforming the content supply chain and shifting customer experience management toward customer experience orchestration.