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March 24, 2025

Viewpoints

How Agentic AI Is Revolutionizing Contact Centers

Agentic AI in contact centers is enhancing service delivery, improving operational efficiency, and redefining the role of human agents. (Featured on SmartCustomerService.com.)

CRM Video

Talking My Way Through Building an Agentforce AI Agent in Less Than 10 Minutes

Kareem Salman, distinguished solution engineer at Salesforce, spends a few good minutes with Brent at #TDX25 designing and building an AgentForce AI agent by having a verbal conversation with AI.