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February 12, 2025

Viewpoints

AI Will Completely and Permanently Change Customer Service

As contact centers adopt AI for more customer interactions, agents will have to take on new roles and responsibilities. (Featured on SmartCustomerService.com.)

CRM Video

Sridhar Vembu on Becoming Zoho's Chief Scientist - I've Always Been Focused on Efficiency

During ZohoDay '25, I spoke with Sridhar Vembu about stepping down as CEO to become chief scientist to focus on efficient computing and technological innovation and to get his take on where Zoho stands as the company nears its 30th anniversary.