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February 10, 2025

Viewpoints

The Impacts of AI on Customer Experience from a Marketer's Perspective

The future of customer experience is powered by artificial intelligence, and the companies that embrace it now will reap the rewards. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Call Center AI Market to Grow by $4.3 Billion to 2028

Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth. (Featured on SmartCustomerService.com.)