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January 29, 2025

Magazine Features

AI Advances Answering Machine Detection

Outbound contact centers see new efficiencies with AI-powered answering machine detection.

Viewpoints

Mixed Outlook for Automated Voice Agents for Customer Service

I'm still enthusiastic about agentic AI, but there are hurdles to overcome first. (Featured on SmartCustomerService.com.)

CRM Video

Why Zoho Co-Founder's Move to Step Down as CEO Isn't Surprising

Zoho Co-founder and CEO Sridhar Vembu surprised many with his announcement to step down as CEO to become the company's chief scientist. But when taking a closer look, was this really a big surprise?