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January 20, 2025

Viewpoints

AI-Driven Customer Service Is Gaining Steam, But Are Security Concerns Holding It Back?

Businesses need to implement AI to support their agents and meet customers' growing expectations without compromising cybersecurity. (Featured on SmartCustomerService.com.)

CRM Video

Partnering with Nvidia and Microsoft Helps ServiceNow Advance AI and Compute Power Responsibly for Customers

Kellie Romack, chief digital information officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft, and Genesys and the role those partnerships play in advancing AI and workflow technologies.