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December 18, 2024

Viewpoints

Keep an Eye on the Ever-Evolving Customer Service Application Landscape

Established customer service technology categories will still be relevant in the near future. (Featured on SmartCustomerService.com.)

Case Studies

Princess Polly Boosts Post-Click Purchases by 66 Percent

Personalized homepage content helps retailer increase sales.

CRM Across the Wire

Emotion AI Market to Be Worth $9.01 Billion by 2030

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years.