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December 16, 2024

Viewpoints

Protect Your People with AI-Powered Voice Assistants

AI can act as a buffer between customers and human agents to diffuse conflicts before they do damage. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Gartner: 30% of Top Companies Will Offer Service Only Through One Channel by 2028

In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts. (Featured on SmartCustomerService.com.)