CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 25, 2024

Viewpoints

The One-Question Test for Whether Your CX Strategy is Outdated

Your strategies are out of date if they still involve PDFs. (Featured on SmartCustomerService.com.)

Is it Time to Close Your Voice Channel?

Survey customers about channel preferences and then interact with them on those channels. (Featured on SmartCustomerService.com.)