CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 13, 2024

Viewpoints

The Strengths and Limitations of ChatGPT for Translation

Being able to communicate in the language of your customer is critical. Is ChatGPT up to the task?

Contact Center Buyer’s Biggest Challenge Is a Surprise

System integration is always a challenge, but with customization it can become a real hairy mess. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Customer Engagement Solutions Market to Grow by $16.31 Billion Through 2028

Technavio eyes rising e-commerce and artificial intelligence adoption as keys to the customer engagement solutions market's growth.