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November 12, 2008
CRM Featured Articles
Becoming a Beloved Company
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
All the News from NetSuite
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
Small Business Marketing Software Gets a Makeover
Infusionsoft updates its marketing software with a user-intuitive, fuss-free interface.
Companies Crave Customer Feedback
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Credit, Debit, or Something New?
Online retailers can increase loyalty with alternative payment options.
Contact Centers Chatting to Success
No longer simply a forum for teens, chat is becoming an integral part of the cross-sell, upsell, and support strategies run by customer service.
Boosting Productivity North of the Border
By streamlining workflows with Antenna Software's AMPower Service, Pitney Bowes Canada found more time for customer calls.