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September 30, 2024

CRM Featured Articles

Verint Launches Genie Bot at Engage 2024

Verint Genie Bot is an expansion of the company's Speech Analytics solution.

Viewpoints

Generative AI Simplified: Transforming Customer Support with Ease

Generative AI in customer service can improve efficiency, reduce costs, and elevate customer satisfaction. (Featured on SmartCustomerService.com.)