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September 23, 2024

Viewpoints

Boosting Efficiency: Experts Detail How CRM Is Redefining the Service Provider Industry

Discover how integrating business operations technology can streamline your business, reduce costs, and give service providers a competitive edge in a demanding industry.

How Forecasting Strategy Drives Workforce Management

Forecasting is crucial for contact centers and can be improved through commitment and advanced workforce management tools and strategies. (Featured on SmartCustomerService.com.)