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September 11, 2024

Viewpoints

How Marketers Can Turn Google's Pause on Cookie Deprecation Into a Win

The work that marketing departments have done up to now won't be wasted. Here are three big areas to focus on until cookieless marketing is a reality.

Short Cuts

Introducing Infrequently Asked Questions

Generative AI has a lot of potential uses in customer service, including answering questions that might not come up as often. (Featured on SmartCustomerService.com.)