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September 09, 2024

Viewpoints

Future-Proofing Businesses: Strategic AI Adoption Requires a Human-Centric Approach

Education, data literacy, and continuously reevaluating the evolving role of humans is crucial when deploying AI. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Alvaria Moves Its Workforce Management Portfolio Back to the Aspect Brand Name

Under a new CEO, Alvaria is changing its workforce engagement management solutions back to Aspect and revising its product strategy.