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August 19, 2024

Viewpoints

3 Ways to Drive Sales Performance Through Seller Resilience

Sales leaders can build resiliency by changing how sellers perceive their roles and everyday work.

Harnessing AI in Modern Customer Engagement Centers

A digital-first mentality is hurting modern customer service centers, requiring companies to revise their employee training with AI-powered right-skilling. (Featured on SmartCustomerService.com.)