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August 14, 2024

Viewpoints

How to Select and Deploy GenAI Tools to Reach Your Next Customer

GenAI can both optimize your marketing strategies and maximize efficiency.

The Patagonia Precedent: Are You Wiretapping Calls With Customers?

Class-action lawsuit misrepresents what contact center-as-a-service providers do with call recordings. (Featured on SmartCustomerService.com.)