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August 07, 2024

CRM Featured Articles

Speech Analytics Expands Beyond Voice

AI innovations mean interaction analytics can provide more actionable insights. (Featured on SpeechTechMag.com.)

Viewpoints

There Is a Compelling Reason to Prioritize Investment in GenAI

GenAI refocuses attention onto two long-neglected areas: knowledge management and agent desktops. (Featured on SmartCustomerService.com.)