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July 31, 2024

Viewpoints

This Isn't Your Legacy QA Program

Here's how to evolve your quality assurance program to prioritize capturing voice of the customer and customer experience insights. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Conversational Computing Platform Market to Grow by $35.64 Billion Through 2028

Technavio projects 55 percent growth over the next four years for the conversational computing technology market.