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July 29, 2024

Viewpoints

Corporate Liability in the Age of Artificial Intelligence

AI is not infallible; at its core, it is just a sophisticated computer program adept at processing very large datasets and extracting patterns. Recent legal cases, that have shed light on the accountability of companies using AI, inform this column. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Conversational AI Market to Be Worth $54.1 Billion by 2031

Meticulous Research expects the conversational AI market to grow by 23.9 percent CAGR over the next seven years. (Featured on SpeechTechMag.com.)