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July 24, 2024
Viewpoints
UCaaS vs. CCaaS: The Debate Continues
01 Apr 2024
The two-solution set is outdated and creates unnecessary redundancies. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Contact Center Outsourcing Market to Grow by $25.9 Billion Through 2028
22 Jul 2024
Technavio expects the rise of emerging countries as call center destinations to boost the market growth. (Featured on SmartCustomerService.com.)