CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 01, 2024

Viewpoints

Winning with AI: Empowering Agents to Improve the Customer Experience with CX Automation

AI-powered bots and tools can greatly improve agent experience and revolutionize the modern contact center. (Featured on SmartCustomerService.com.)

Insight

Most Marketers Experience Collaboration Drag

Too much collaboration can harm worker productivity and retention, Gartner finds.