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July 01, 2024
Viewpoints
Winning with AI: Empowering Agents to Improve the Customer Experience with CX Automation
01 Mar 2024
AI-powered bots and tools can greatly improve agent experience and revolutionize the modern contact center. (Featured on SmartCustomerService.com.)
Insight
Most Marketers Experience Collaboration Drag
27 Jun 2024
Too much collaboration can harm worker productivity and retention, Gartner finds.