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June 26, 2024

Viewpoints

IoT and CRM Synergy: Driving Customer Satisfaction to New Heights

The combination of IoT and CRM improves customer satisfaction by enabling real-time data-driven insights and customized interactions.

Redefine What Customer-Centricity Means for Service and Support

Customer-centricity should start with the elimination of customers' needs to call in the first place. (Featured on SmartCustomerService.com.)