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June 26, 2024
Viewpoints
IoT and CRM Synergy: Driving Customer Satisfaction to New Heights
25 Jun 2024
The combination of IoT and CRM improves customer satisfaction by enabling real-time data-driven insights and customized interactions.
Redefine What Customer-Centricity Means for Service and Support
01 Mar 2024
Customer-centricity should start with the elimination of customers' needs to call in the first place. (Featured on SmartCustomerService.com.)