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November 03, 2008

CRM Featured Articles

The Maturing of MDM

MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.

Gartner Predicts Future Priorities

From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.

Survey Tools Step Up

Even if customer surveys don't interest you, real-time alert capabilities might.

Enghouse to Acquire Envox Worldwide for $14 Million

Parent company of contact center solutions provider Syntellect snaps up another peer.

Magazine Features

Generational Spending: A Special Report

Every consumer belongs somewhere. And spends accordingly.


Is It Time to Include PR in the CRM Mix?

A new pricing model pegs publicity to return on investment.

From the Rolodex to the Cloud

A CRM pioneer's look at the evolution of sales and marketing tools.

Front Office

Voting with Their Wallets

Voters are also customers, and customers vote with their cash.