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October 29, 2008

CRM Featured Articles

Maximizer Mobilizes More

With the release of Maximizer 10.5, the Canadian CRM mainstay adds to its wireless capabilities and spruces up the value to SMBs.

Infor Tries to Unite Old and New

Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.

Consona Rebrands and Integrates

Consona Connect '08: Say goodbye to the names Knova and Onyx -- the two are joining forces under Consona CRM.

Enkata Emphasizes Sales in the Contact Center

The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.

Viewpoints

Getting the Picture in Customer Support

How to chart activities and processes to deliver superior customer service.

Pint of View

An On-Demand Assessment

Five nines of semantic foolishness, at your service.

The Tipping Point

Even SaaS Requires the Right Approach

One "s" stands for "service"—so provide some.