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May 06, 2024

Viewpoints

It's Time to Maximize Customer Contacts Instead of Deflecting Them

AI is turning customer conversations into business assets. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Voice and Speech Analytics Market to Grow by $2.56 Billion Through 2027

Technavio says the growth of emotion analytics will fuel the speech industry's surge. (Featured on SpeechTechMag.com.)