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April 01, 2024

CRM Featured Articles

Adobe Unveils the Future of Customer Experience Management at Adobe Summit

Adobe outlined its vision for companies to deliver one-to-one personalization at scale with major innovations across its Experience Cloud, Creative Cloud, Experience Platform, GenStudio and Firefly Services. 


AI Is Turning Customer Service Into A Function Customers Don’t Hate

Despite promising technologies, the airline industry has taught us that good customer service is still hard to get right. (Featured on