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March 18, 2024

Viewpoints

Generative AI Ushers in Retail’s New Era

New generative AI tools still need plenty of development, but their ultimate potential could revolutionize retail customer engagement.

AI-Powered Voice Assistants in the Contact Center Drive Positive Brand Experiences

Here's why the contact center is the secret key to building your brand and where AI fits in. (Featured on SmartCustomerService.com.)