CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 20, 2024


Is the Next Generation of Chatbots Here?

A few high-profile AI flubs show there's still work to be done. (Featured on

Elevating GenAI for Use By All

Unlike many other technologies, generative AI is accessible to organizations and contact centers of all types and sizes. (Featured on