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February 28, 2024
Viewpoints
How to Influence with VoC Insights in 4 Key Steps
01 Dec 2023
Voice of the customer insights should benefit the entire organization, and here's how to leverage them for maximum impact. (Featured on SmartCustomerService.com.)
End Notes
Tips for Dodging AI Disasters
26 Feb 2024
It'll take time to work through the learning curve.